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Certass partners with DGCOS

 
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Consumer protection organisation DGCOS and certification specialists Certass have agreed a partnership deal. The agreement marks the start of close collaboration between the two groups which, according to a spokesman will benefit installers that are members of both and the industry as a whole.

Certass is widely recognised as one of the industry’s most respected and comprehensive competent person schemes. In addition, it also recently launched the Certass Trade Association, offering invaluable business and technical support to its members while promising to act as a voice promoting progress within the industry.

DGCOS is a consumer protection organisation which supports homeowners who use its members with a comprehensive free package of protection. This includes a consumer advice line, insurance backed guarantees, mediation and access to an independent Ombudsman. Installers that are part of the scheme often benefit from increased sales and margins through consumer confidence.

 

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Jon Vanstone
Kolorseal appoints Lansley

 

Following the announcement by Kolorseal that it has has opened a second facility in West Bromwich, the company has now announced the appointment of Cara Lansley as general manager who will be responsible for realising the potential of the new facility.

“We have ambitious growth plans for Kolorseal Midlands,” says Deborah Hendry, managing director of Kolorseal, “but we want to grow the business in line with everything Kolorseal stands for – high quality and customer focus. To achieve this, we needed someone based at the Midlands facility, dedicating 100% of their time to the facility’s customers and their specific needs as well as developing the business for long term growth. Cara is ambitious and organised and perfect for the job.”

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Deceuninck tops customer survey

Deceuninck says that its latest annual customer survey shows very high levels of customer satisfaction across the board. The systems company claims particularly strong scores for high quality products that meet the latest industry standards, product availability and on-time deliveries.

The survey recorded customer priorities and satisfaction rates across a broad range of attributes from product, service, technical support to quality of marketing materials. As rated by customers, the top three priorities were product quality, product availability and on-time deliveries, closely followed by customer service support and service quality.  

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Dormakaba at uni

Access and security solutions

manufacturer dormakaba has secured a new three year service contract with the University of Southampton, to provide its 5 Star service programme to access systems throughout the campus. As the first service contract to be renewed under dormakaba, the University will benefit widely from having the contract under one provider.

As one of the largest campuses in the UK, the University of Southampton was looking to combine all access solutions, new installations and service maintenance programmes with one company. With dormakaba’s historic knowledge of the site, the University awarded it a three year contract.

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Signing with Senior

 

Senior Architectural Systems is reporting a significant increase in the number of new trade accounts being set up following the launch of its new super-slim Ali VU aluminium window. A spokesman says that more and more contractors are taking advantage of the company’s new residential product offering. In the period from January to June 2018, Senior has signed up 20 new companies working in the domestic sector helping to generate approximately £1m in sales.

With a long-standingl track record in the commercial sector, Senior’s expansion into the domestic residential market has seen the company use its manufacturing expertise to create Ali VU, a slim line high performance aluminium window, and the Ali Fold range of aluminium bi-fold and patio doors. 

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GGF to support NHIC awards

The Glass and Glazing Federation (GGF) Group will be supporting the 44th National Home Improvement Council (NHIC) Awards, taking place on 22nd November at One Whitehall Place, London. The NHIC Awards recognise achievement in UK housing and have been held every year since 1974. Since their inception they have grown to become the premier event celebrating the home improvement sector.

For the first time, this year’s awards ceremony will feature The George Clarke Medal celebrating the UK’s best architect-designed home refurbishment, conversion or renovation scheme.

James Lee, director of GGF Group marketing and communications, says: “As a Member of the NHIC we look forward to attending the awards. We are pleased to support our members who are motivated and delivering excellence as well as welcoming them to take part in this prestigious awards ceremony.”

 

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Comment
The Editor writes
Think of trade associations and you might imagine long established, often conservative organisations. Dickensian in their attitude, perhaps
conservative and authoritarian.These organisations have a long history with origins in the trade guilds. Manufacturers and merchants have long seen the sense in joining forces to represent their particular industry and the interest of its traders by influencing government legislation and
establishing or influencing standards. Inevitably, over the centuries, some associations have become businesses in their own right. Perhaps to the benefit of no one.
So it is refreshing, indeed welcome to see the launch of the Certass
Trade Association (CTA), a brand new association for window
installers.
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